LIGHTER WARRANTY AND SERVICE REPAIR
Please go to our drop-down Warranty & Service link above or for Warranty click here and for Service Repair click here.
Please note our warranty services are only available in the US and Canada. For repairs in Canada, please contact Brigham Enterprises at Tel: 1 416-762-7278.
PLEASE MAKE EVERY EFFORT TO SERVICE THE LIGHTER YOURSELF, BEFORE SUBMITTING A REPAIR
For a printable copy of our basic maintenance and repair instructions, click here. If you are still having trouble, you can also see your local tobacconist. For a list of authorized dealers in your area, click here.
For a printable version of this page in pdf format click here.
CONSIDER WHAT OUR WARRANTIES WILL AND WILL NOT COVER:
- All of our warranties cover mechanical parts only, and exclude
damages resulting from accident, misuse, tampering, or abuse.
• The warranty does not cover faults occurring through bad repairs,
natural wear and tear, or the use of low quality gas refills.
• The outer case finishes are not covered by this warranty.
• Lotus will not be liable for any consequential damages resulting from
the use of Lotus lighters.
HOW TO RETURN A LIGHTER FOR SERVICE
Please enclose the following with the lighter:
1. Your name, address, telephone number, and e-mail address.
2. Copy of the original sales receipt
(if purchased within the warranty period.)
3. Description of the problem or defect.
4. Payment of US $10.00 (in warranty) or $25.00 (out of warranty) for
shipping & handling (US Check, money order, Visa or Master Card
accepted) (If paying by credit card, please include the name of
cardholder, credit card holder, billing address with zip code, the credit
card number and the expiration date.)
MAKE CHECKS PAYABLE TO: LOTUS GROUP
Mail your lighter, contact information, and payment details to:
Lotus Group, Attention: Repair Dept., 6821 Hiatus Road, Tamarac, Fl 33321 USA
Lighters sent to us without payment for Shipping & Handling services will not be processed. We will not pay to return these lighters to you. If payment or return postage is not provided in a reasonable amount of time, these lighters will be discarded.
Please be sure to remove all the butane gas from your lighter before returning it for service. We recommend sending it registered mail or via Fed Ex or UPS. Please use a sturdy cardboard outer container. We are not responsible for lost, late, damaged, misdirected, or postage-due shipments.
THE LOTUS GROUP/INTEGRAL, LLC.
6821 HIATUS ROAD
TAMARAC, FL 33321 USA