REPAIR INFORMATION

To access the appropriate forms, please navigate to our website's top menu and select the "Repairs, Returns, and Warranty" drop-down link. Alternatively, you can find the repair form directly on this page: For repairs, click here.

You may also email us directly to one of our quick-answering account managers at Lotus Headquarters. Email: repairs@lotuslighters.com

REPAIR RETURN INFORMATION BY MAIL

Mailing instructions for your lighter(s) and cutter(s) 

"Please make every effort to service the lighter yourself before submitting a repair."  Please enclose the following with your Lotus or Vertigo lighter(s) and/or Lotus cutter(s):

1. Your name, address, telephone number, and e-mail address. 
2. Please be sure to remove all the butane gas from your lighter before returning it for repair. Hold the lighter in a vertical, upright position. Depress the filler valve with a small screwdriver or bleed tool, until all fuel is expelled and the hissing stops. Shake lighter, then repeat to ensure it is completely bled/empty. 
3. Copy of the original sales receipt. (Note: The warranty fee is waived if purchased within the last 60 days; proof of purchase is required.) 
4. Description of the problem or defect. 
5. For payments within the United States, the charges are as follows: $15.00 for Lotus Lighters, $15.00 for Lotus Cutters, and $10.00 for Vertigo Lighters. We accept Checks, Money Orders, Visa, Mastercard, Discover, or American Express.  Please call to provide your payment information.  Make checks payable to: The Lotus Group/Integral. 
6. Mailing: We recommend sending it by registered mail or via FedEx or UPS. Please use a sturdy cardboard outer container. We are not responsible for lost, late, damaged, misdirected, or postage-due shipments.
   
   Mailing address:
   The Lotus Group
   Attention: Repair Department
   6821 Hiatus Road
   Tamarac, FL 33321

   **"Lighters and Cutters sent to us without payment will not be processed, unless the product was purchased in the last 60 days, and a copy of your sales receipt is included with your return. If payment is not provided in 90 days, your lighter or cutter will be discarded."**

Please note that our warranty services are only available in the US and Canada. For repair questions in the US, please call 1-954-746-9026.  For repairs in Canada, please get in touch with Brigham Enterprises at 1-416-762-7278.

To read about our warranty information, please visit LOTUSLIGHTERS.COM/WARRANTY-INSTRUCTIONS